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At Laptop India, we want you to shop with complete confidence. That’s why we offer one of the simplest and most customer-friendly refund & return policies in the country – a 7-day easy replacement guarantee with free pickup from your doorstep and a full refund within 7–10 days.
Our Promise to You
- 100% genuine sealed products with official manufacturer warranty
- 7-day replacement window from the date of delivery
- Free return pickup across all pin codes in India
- Full refund processed within 7–10 working days
- Transparent policy with no hidden conditions
What Is Covered Under 7-Day Easy Replacement?
You can request a return or replacement within 7 days if:
- The product arrives damaged or defective (DOA)
- The item received is different from what was ordered
- The product has a manufacturing defect detected within 7 days
- The product is not as described on the website
Conditions for Successful Return
- Product must be returned in original condition
- All accessories, manuals, and original packaging must be included
- IMEI/serial number must match the delivered product
- Product should not show signs of misuse or physical damage after delivery
What Is Not Covered?
- Damage caused after delivery (physical or liquid damage)
- Products used beyond reasonable testing
- Missing original packaging, invoice, or accessories
- Change of mind (unless specified on product page)
- Items marked as “Non-Returnable”
How to Raise a Return or Replacement Request
- Log in to your account and open “My Orders”
- Select the order and click “Return/Replace”
- Choose the reason and upload photos if required
- Submit your request — approval usually takes under 24 hours
- We schedule a free pickup at your convenience
- After verification, you receive a replacement or refund
You can also contact our support team, and we will create the request for you.
Refund Timeline
- Pickup completed → QC inspection at warehouse
- Refund initiated within 48 hours after QC approval
- Refund credited to your bank/card/wallet within 7–10 working days
- Wallet refunds (Amazon Pay, PhonePe, Paytm) are usually instant or completed within 2–3 days
Replacement Timeline
If you opt for a replacement, we ship the new unit as soon as the returned product reaches our warehouse and passes QC. End-to-end process usually takes 3–7 days.
Free Pickup Across India
We provide free reverse pickup from every pin code in India through our logistics partners Delhivery, Ecom Express, and Blue Dart. No need to visit any courier office – we collect it directly from your address.
Need Help with a Refund or Return?
Our support team is available every day to assist you. Whether you need clarification, want to track your return, or have an issue, we’re here to help.
Shop with Confidence
Enjoy a worry-free shopping experience with easy returns, fast refunds, and completely genuine products. Your satisfaction is our priority.
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